Get in Touch With Our Team
Need a hand with your Electric Spins account? Our support team can help with account queries, verification, deposits, payments, technical issues or general enquiries. Contact us by email, phone or the site form and we’ll aim to respond promptly. Our VIP and affiliates teams are ready to assist partner queries. For responsible play guidance, withdrawal help or limits advice our agents will explain verification, limits and self-exclusion options clearly and quickly. See our FAQ for quick answers.
| Department | Contact |
|---|---|
| Customer support | [email protected] (account, verification, payments - response target 24 hours) |
| General enquiries | [email protected] (site questions, promotions and billing) |
| Affiliate enquiries | [email protected] (affiliate programme for ElectricSpins partners - tracking and payments) |
| Payments | [email protected] (withdrawal queries) |
| Phone | +44 20 7946 5832 (UK office) |
| Working hours | Mon-Fri, 09:00-23:00 |
Email Assistance
Email is the preferred method for detailed requests, account-related issues or where documents and explanations are required. Please email [email protected] with a clear subject line and include your full name, account ID and up-to-date contact details to avoid delays. We aim to respond promptly; providing accurate information helps us resolve your enquiry more quickly.
Send Us a Message
Response Time
Our support team aims to reply promptly: most enquiries are answered within one business day. Simple questions are often resolved quickly; more complex issues, including KYC checks, payment investigations or security reviews, may take longer depending on their nature and any third-party involvement. We will keep you updated on progress until the issue is resolved.
Feedback
We’d love to hear from you. Please share feedback, suggestions or ideas to help improve the site. Every message is reviewed carefully by our team and helps shape new features, promotions and the overall user experience. Use the help centre or contact form to send your thoughts, and we’ll take them into account as we continue to make the service better for all players.