Privacy Policy
This Privacy Policy explains how we collect, use and protect your personal information when you use Electric Spins. We are committed to keeping your details secure and handling your privacy in a clear, straightforward way. This page describes the types of data we process, why we process it and the choices available to you.
Types of data we collect
We collect different categories of information to operate your account and provide our service. These include personal data, technical information and transactional records. We only gather data necessary for registration, account management, payments and compliance with legal obligations.
Personal data
Personal data includes your name, date of birth, contact details, identification documents and any documents you provide for verification. We also store account credentials and communications you send to our support team.
Technical data
Technical data covers device and browser details, IP address, operating system, device identifiers, and pages visited on the site. This information helps us maintain site performance, detect fraud and improve the user experience on mobile and desktop.
Transactional data
Transactional data consists of deposits, withdrawals, bets, game activity, bonus usage and payment method details. We retain records of financial transactions to process payments, handle disputes and meet regulatory record-keeping requirements.
How we use your information
We use your data to open and manage accounts, process payments, verify identity, detect and prevent fraud, provide customer support and comply with legal obligations. We also use aggregated analytics to understand service performance and improve features. We do not use your data for unrelated purposes without asking for consent when required.
Data protection practices
We protect your information with technical and organisational measures proportionate to the risk, including encryption of sensitive data in transit and at rest, access controls and regular security reviews. Access to personal data is limited to authorised personnel and third parties who need it to perform services on our behalf.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, keep you logged in, analyse site usage and deliver essential site functions. You can control cookie settings through your browser; however, disabling certain cookies may affect site functionality. Third-party analytics and advertising providers may also set cookies subject to their own policies.
User rights
You have rights to request access to your personal data, to correct inaccuracies, to request deletion where appropriate, and to object to or restrict certain processing. You may also request a copy of data you provided in a commonly used machine-readable format.
Access, correction and deletion
To access, correct or delete your information, contact our privacy team. We will verify your identity before making changes to protect your account. For privacy enquiries please contact [email protected]. We will respond to valid requests in line with applicable law.
Information sharing and third parties
We may share your data with payment processors, identity verification providers, fraud prevention services and other service providers who process data on our behalf. We require these partners to keep your data secure. We may also disclose information where required by law or to protect our legal rights.
Privacy policy updates
We may update this policy from time to time to reflect changes in our operations or legal obligations. Material changes will be communicated on the site. For clarity on any update you can contact our privacy team. ElectricSpins encourages you to review this page periodically.